DTF SUPPLIES & PRINTERS
What printer is best for DTF printing?
We recommend Epson-based DTF printers for reliability and quality.How long does DTF ink last?
DTF ink typically lasts 6–12 months if stored in a cool, dry place.Can I use regular film for DTF printing?
No, DTF printing requires special PET film designed for heat transfers.
GANG SHEET & ARTWORK GUIDELINES
What format should my gang sheet be in?
We accept high-resolution PNG files with transparent backgrounds.How big can my gang sheet be?
We support sizes up to 22″ wide and any custom length you need.Do you offer a gang sheet builder tool?
Yes, you can easily create and upload gang sheets using our online tool.
WHOLESALE ORDERS & B2B
- Do you offer discounts on bulk orders?
Yes, wholesale pricing is available for bulk and repeat purchases. - What’s the minimum order for wholesale?
Wholesale orders start at just 20 items. - Do you offer B2B accounts or custom invoicing?
Yes, we support B2B partnerships with custom invoicing on request.
PLACING AN ORDER
- How do I place an order on your website?
Simply choose your product, customize if needed, and check out securely. - Can I cancel my order after placing it?
Yes, cancellations are possible within 2 hours of placing the order. - Do I need an account to order?
No account is needed—you can check out as a guest.
PAYMENT RELATED
- What payment methods do you accept?
We accept major cards including Visa, Amex, Apple Pay, Google Pay, PayPal, and Shop Pay. - Is it safe to pay online?
Yes, all transactions are secured with SSL encryption. - Why was my payment declined?
It could be due to insufficient funds or incorrect billing info—please try again or contact support.
SHIPPING & HANDLING
- How long does shipping take?
Orders are shipped within 1–3 business days, with delivery times depending on your location in the UK. - Do you offer international shipping?
Currently, we only ship within the UK. - How can I track my order?
A tracking link will be emailed once your order is dispatched.
RETURNS & EXCHANGE
- What is your return policy?
We accept returns within 14 days for unused, original-condition items. How do I initiate a return or exchange?
Contact our support team with your order number to start the process.Do you offer refunds for customised items?
Unfortunately, custom orders are non-refundable unless defective.